FAQ

For customers in the United States:
We ship Monday through Friday from our Tampa, FL distribution center. Orders are normally shipped within 24-48 hours (not including weekends or holidays) after they have been received. Orders are shipped by USPS priority mail with signature confirmation and tracking. Packages normally arrive in 2-3 business days after they are released from our facility.

For customers not in the United States:
We apologize but we do not ship outside of the United States.

We will accept returns if it is due to damage that is our fault. The items that we sell are peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse. We do not accept returns of peptides due to this fact. If you have any questions please contact us.

All Items are shipped safely and in a manner that ensures safe arrival. If the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you. We will require you to email us a photo of the damaged product before we will ship the replacement products.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you free of charge. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

If your order has not yet been shipped and you wish to cancel your order then please contact us and we will do our best to accommodate you.

Chargebacks will not be tolerated due to our above policy for handling all issues. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.

Our peptides are manufactured in the United States and Canada. They contain no fillers and are 98% or higher purity. They are manufactured to be used in a clinical/research setting. Nothing we sell is intended for diagnostic or therapeutic purposes in humans. Our products are intended for research purposes only.

All peptides are in lyophilized powder form. Vials in powder form can be stored in the freezer (-4 F) for well over a year. The vials can also remain at room temperature for over 2 weeks without degrading (we do not recommend this, but it is possible). Once the peptide has been reconstituted it can be refrigerated (34-38 F) for approximately 4 weeks without degrading.

99% of our products are in stock at all times. Although we make every effort to ensure a continuous supply of our products, occasional circumstances may force us to discontinue or temporarily run out of a product. Should this occur customers will be notified immediately on placement of any orders for such products and, if applicable, items will be put on backorder. You will then receive regular updates as to the current status of your order and estimated future availability.